Privacy Policy

Last updated: November 12, 2024

Smart Cafe ("we", "us", or "our"), operated by Shree National Hardware and Glass House, is committed to protecting the privacy of our customers. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website smart-cafe.site and place orders through our platform.

1. Information We Collect

We collect the following information when you place an order:

Personal Information: Name, phone number, email address
Order Information: Items ordered, order preferences (dine-in, takeaway, delivery)
Delivery Information: Delivery address (only when delivery is selected)
Payment Information: Payment method selected (UPI, card, net banking, or cash). We do not store card numbers or UPI IDs — all payment processing is handled by our third-party payment gateway.

2. How We Use Your Information

To process and fulfill your orders
To send order confirmations and updates via SMS or email
To improve our menu and services
To respond to your inquiries and provide customer support
To comply with legal obligations

3. Information Sharing

We do not sell or rent your personal information. We may share your data with:

Payment processors: To process your payments securely
Delivery partners: To deliver your order (delivery address and contact number only)
Legal authorities: When required by law or to protect our rights

4. Data Security

We use industry-standard security measures including SSL/TLS encryption to protect your data during transmission. Payment information is processed through PCI-DSS compliant payment gateways and is never stored on our servers.

5. Data Retention

We retain your order information for up to 12 months for order history and customer service purposes. You may request deletion of your data at any time by contacting us.

6. Cookies

Our website uses essential cookies to enable cart functionality and session management. We do not use third-party tracking cookies or analytics that identify individual users.

7. Your Rights

You have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Withdraw consent for data processing

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

9. Contact Us

For any privacy-related questions or requests:

Shree National Hardware and Glass House
Sy. No. 479, Beside Axis Bank, SEZ/Pudimadaka
Atchutapuram, Andhra Pradesh 531011
Email: support@smart-cafe.site