Terms of Service

Last updated: November 12, 2024

These Terms of Service ("Terms") govern your use of the Smart Cafe website (smart-cafe.site) and ordering services, operated by Shree National Hardware and Glass House. By using our website or placing an order, you agree to these Terms.

1. Eligibility

You must be at least 18 years old or have parental/guardian consent to use our services and place orders.

2. Orders and Pricing

• All prices are listed in Indian Rupees (INR) and include applicable taxes unless stated otherwise.
• We reserve the right to modify menu items and pricing at any time without prior notice.
• An order is confirmed only after successful payment or acceptance of cash-on-delivery terms.
• We reserve the right to cancel any order if items are unavailable, if there is a pricing error, or if we suspect fraudulent activity.

3. Payment

We accept the following payment methods:

• UPI (Google Pay, PhonePe, Paytm, BHIM)
• Credit and Debit Cards (Visa, Mastercard, RuPay)
• Net Banking
• Cash on Delivery (for eligible orders)

All online payments are processed through secure, PCI-DSS compliant payment gateways. Smart Cafe does not store your payment credentials.

4. Order Fulfillment

• Dine-In: Orders are prepared fresh and served at your table.
• Takeaway: Orders are packed for collection at the counter. Please collect within 30 minutes of the notified ready time.
• Delivery: Delivery times are estimates and may vary based on distance, weather, and demand. We are not liable for delays beyond our reasonable control.

5. Cancellation

Orders may be cancelled within 2 minutes of placement, before preparation begins. Once preparation has started, cancellations are not accepted. See our Refund Policy for details on refunds.

6. Intellectual Property

All content on this website — including text, images, logos, and design — is the property of Smart Cafe / Shree National Hardware and Glass House and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use our content without written permission.

7. Limitation of Liability

Smart Cafe is not liable for any indirect, incidental, or consequential damages arising from the use of our services. Our total liability for any claim shall not exceed the amount paid by you for the specific order in question.

8. Governing Law

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Visakhapatnam, Andhra Pradesh.

9. Changes to Terms

We may update these Terms from time to time. Continued use of our website after changes constitutes acceptance of the updated Terms.

10. Contact

Shree National Hardware and Glass House
Sy. No. 479, Beside Axis Bank, SEZ/Pudimadaka
Atchutapuram, Andhra Pradesh 531011
Email: support@smart-cafe.site