Refund & Cancellation Policy
Last updated: November 12, 2024
At Smart Cafe (operated by Shree National Hardware and Glass House), we strive for complete customer satisfaction. This policy outlines when and how refunds and cancellations are handled.
1. Cancellation Policy
| Timing | Policy |
|---|---|
| Within 2 minutes of order placement | Full cancellation allowed, full refund issued |
| After preparation has begun | Cancellation not accepted |
2. Refund Eligibility
You are eligible for a refund in the following cases:
- Order not received: If your order is not delivered within the estimated time and we are unable to fulfill it, a full refund will be issued.
- Wrong items delivered: If you receive items different from what you ordered, we will replace the order or issue a full refund.
- Quality issues: If there is a genuine quality concern with food or beverages, contact us within 30 minutes of receiving your order with a photo. We will investigate and issue a partial or full refund at our discretion.
- Payment charged but order not confirmed: If payment is debited but the order fails, a full refund will be processed automatically.
3. Non-Refundable Scenarios
- Change of mind after preparation has started
- Incorrect delivery address provided by the customer
- Customer unavailable at the delivery location after reasonable attempts
- Orders collected via takeaway (quality claims must be raised before leaving the premises)
4. Refund Process
| Payment Method | Refund Timeline |
|---|---|
| UPI | 1–3 business days |
| Credit / Debit Card | 5–7 business days |
| Net Banking | 5–7 business days |
| Cash on Delivery | Refund via UPI transfer within 3 business days |
Refunds are processed to the original payment method unless otherwise requested.
5. How to Request a Refund
To request a refund, please contact us with your order number and details of the issue:
Email: support@smart-cafe.site
Response time: Within 24 hours
6. Contact
Shree National Hardware and Glass House
Sy. No. 479, Beside Axis Bank, SEZ/Pudimadaka
Atchutapuram, Andhra Pradesh 531011
Email: support@smart-cafe.site